Refund & Dispute Policy

Last updated: 4/16/2026

1. General Refund Policy

Due to the nature of virtual items (digital goods), all sales are final. Once a trade has been completed and the item has been delivered to your Steam account, we cannot offer a refund or return.

2. Exceptions

Refunds may be considered in the following exceptional circumstances:

• You were charged for a deposit but the funds were not credited to your account balance (requires proof of payment).
• A system error caused a transaction to fail, but your balance was deducted (and the item was not delivered).

3. Disputes

If you have an issue with a transaction (e.g., item not received, incorrect item), please contact support immediately.

• Item Not Received: If a seller fails to send the item within the delivery window, the transaction will be cancelled and your funds refunded to your balance.
• Incorrect Item: Do not accept the trade offer on Steam. Report the issue to us. Accepting the trade offer implies you are satisfied with the item.

4. Chargebacks

Initiating a chargeback without contacting support first is a violation of our Terms of Service. This will result in the immediate and permanent suspension of your account.